cliff-muse

Introduction

This Privacy Policy explains how cliff-muse collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.

Information We Collect

We collect the following types of information:

Personal Information: When you book a service, we collect your name, email address, and any additional details you provide in the booking form.
Service Information: Details about the services you select, preferences, and special requests.
Technical Information: When you visit our website, we may collect technical data including your IP address, browser type, device information, and pages visited.
Cookie Information: We use cookies to enhance your browsing experience. See our Cookies Policy for more details.

How We Use Your Information

We use your personal information for the following purposes:

Processing and managing your service bookings
Communicating with you about appointments and service details
Improving our website functionality and user experience
Responding to your inquiries and providing customer support
Complying with legal obligations

We do not use your information for marketing purposes without your explicit consent.

Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing is necessary to fulfill our service agreement with you
Legitimate Interest: We have a legitimate interest in improving our services and website
Consent: Where you have provided explicit consent for specific processing activities
Legal Obligation: Where processing is required by law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our business (subject to confidentiality agreements)
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for three years for business record purposes, after which it is securely deleted.

Your Rights

Under data protection laws, you have the following rights:

Right of Access: Request access to your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside of the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

cliff-muse
47 Riverside Business Park
Eastwood Lane
Birmingham B12 4TG
United Kingdom
Email: [email protected]