cliff-muse

Introduction

These Terms of Use govern your access to and use of the cliff-muse website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our website or services.

Definitions

In these Terms of Use:

We, us, our: refers to cliff-muse
You, your: refers to the user or customer accessing our website or services
Services: refers to the mobile upholstery cleaning services we provide
Website: refers to cliff-muse.com and all associated pages

Use of Website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the website or related systems
Interfere with or disrupt the website or servers connected to it
Transmit any harmful or malicious code
Use automated systems to access the website without our permission
Reproduce, duplicate, copy, or resell any part of our website without permission

Service Bookings

When you submit a booking request through our website:

Your booking request is subject to our acceptance and confirmation
We will contact you to confirm the appointment and finalize details
Prices displayed on the website are subject to change until confirmed
You must provide accurate information in your booking request
A contract is formed only when we confirm your booking

Service Provision

Regarding our cleaning services:

We will make reasonable efforts to provide services at the agreed time
Service availability depends on scheduling and geographic location
We reserve the right to refuse service if furniture condition poses safety concerns
Results may vary depending on fabric type, stain age, and furniture condition
We cannot guarantee removal of all stains or restoration to original condition
Pre-existing damage will be noted before service begins

Pricing and Payment

Regarding service pricing:

All prices are in British Pounds (GBP) and include applicable taxes
Prices displayed on the website are indicative and subject to final confirmation
Additional charges may apply for extensive staining or special requirements
Payment terms will be confirmed at the time of booking
We reserve the right to adjust pricing for accuracy or changes in service scope

Cancellations and Rescheduling

For cancellations and rescheduling:

You may cancel or reschedule your appointment by contacting us
Cancellation policies and any applicable fees will be communicated at booking
We may need to reschedule appointments due to unforeseen circumstances
Notice of any changes from our side will be provided as soon as possible

Liability and Disclaimers

To the fullest extent permitted by law:

Our services are provided on an "as is" basis
We make no warranties regarding service results beyond reasonable skill and care
We are not liable for pre-existing damage to furniture
We are not liable for damage resulting from failure to follow our care instructions
Our liability for any claim is limited to the amount paid for the specific service
We are not liable for indirect, consequential, or incidental damages
Nothing in these terms excludes liability that cannot be excluded by law

We maintain appropriate insurance for our business operations.

Customer Responsibilities

As a customer, you agree to:

Provide accurate information about furniture type and condition
Disclose any known damage or special characteristics before service
Ensure access to the furniture on the scheduled service date
Provide a safe working environment for our technicians
Follow any care instructions provided after service
Inform us immediately if any issues arise after service

Intellectual Property

All content on this website, including text, images, logos, and design elements, is owned by cliff-muse or our licensors and is protected by intellectual property laws. You may not:

Copy, reproduce, or distribute website content without permission
Use our branding, logos, or trademarks without authorization
Modify or create derivative works from our website content

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party sites. Links are provided for convenience only and do not constitute endorsement.

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Advertising Content

This website contains advertising content. Information presented on this site is promotional in nature and is designed to inform potential customers about our services. While we strive for accuracy, service descriptions should be confirmed at the time of booking.

Disclaimers for Service Results

Important disclaimers regarding our services:

Results may vary depending on fabric type, stain age, and furniture condition
Our services are not intended to diagnose furniture problems or replace professional restoration advice
We cannot guarantee specific outcomes or restoration to original condition
Some stains and damage may be permanent and beyond the scope of cleaning services
Always consult a specialist for valuable, antique, or delicate pieces before treatment

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of the modified terms.

Termination

We reserve the right to terminate or suspend access to our website or services without prior notice for conduct that violates these terms or is harmful to other users, us, or third parties.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific terms communicated at booking, constitute the entire agreement between you and cliff-muse regarding use of our website and services.

Contact Information

If you have questions about these Terms of Use, contact us at:

cliff-muse
47 Riverside Business Park
Eastwood Lane
Birmingham B12 4TG
United Kingdom
Email: [email protected]